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Privacy Policy

Promise Farm Privacy Policy

Effective Date: September 1, 2021
Last Updated: November 8, 2025

This Privacy Policy (“Policy”) applies to promise-farm.com and Promise Farm (“Company,” “we,” “us,” or “our”) and explains how we collect, use, disclose, and protect your personal information. By using our website or services, you consent to the practices described in this Policy.

1. Collection of Personal Information

We collect personal information you voluntarily provide to us to deliver the products and services you request. This may include:

  • First and last name

  • Email address

  • Phone number

We may also collect additional information when you register for an account, participate in promotions, send us a message, or make a purchase.

We do not collect personal information without your consent. However, some features or services may not be available if you choose not to provide the requested information.

2. Use of Personal Information

We use the information we collect to:

  • Provide and deliver the services you request

  • Respond to inquiries and provide customer support

  • Process payments and fulfill transactions

  • Send you updates, confirmations, and account notices

  • Communicate about products, services, and promotions that may interest you

  • Notify you of policy or service changes

  • Comply with legal obligations and enforce our rights

We may also use your information in other ways consistent with the purpose for which it was collected, or with your consent.

3. Email and SMS Messaging Consent

By submitting your contact information through our website, web application, or contact forms, you expressly consent to receive communications from us via email and SMS (text messaging). These may include:

Transactional Messages: Reservation confirmations, reminders, and service updates.
Customer Support Messages: Responses to inquiries or requests.
Marketing & Promotional Messages: Newsletters, promotions, special offers, and updates about our services.

SMS Messaging Compliance

  • Message frequency varies based on your interaction with our services.

  • Standard message and data rates may apply depending on your mobile carrier.

  • To opt out of SMS messages, reply STOP at any time. You will receive one final confirmation message.

  • For assistance, reply HELP or contact us at [email protected] or call (717) 492-0111.

  • We do not share your SMS opt-in data or consent status with third parties except as necessary for SMS delivery and compliance.

A2P Registration Compliance

In compliance with A2P messaging regulations, we will:

  • Obtain your explicit consent before sending marketing SMS messages.

  • Provide clear opt-in and opt-out instructions in every message.

  • Maintain records of consent for verification purposes.

  • You may opt out at any time by following the opt-out instructions in any message or by contacting us directly.

Email Communications

You may unsubscribe from marketing emails at any time using the “Unsubscribe” link in each message.
Even after unsubscribing, we may still send non-marketing, service-related emails (such as reservation confirmations or account updates).

4. Sharing Information with Third Parties

We do not sell, rent, or lease customer information to third parties.

We may share information with trusted partners who help us operate our business, such as payment processors, email or SMS service providers, or web hosting vendors. These partners are required to keep your information confidential and use it only for the services they provide to us.

We may also disclose personal information if required by law, to protect our rights or property, or to ensure the safety of our users or the public.

5. Automatically Collected Information

We may collect technical data about your device and browsing activity, including your IP address, browser type, operating system, access times, and referring websites. This information helps us improve site performance, security, and user experience.

6. Use of Cookies

We use cookies and similar technologies to personalize your online experience. Cookies help us remember your preferences and improve the functionality of our website.

You may choose to disable cookies in your browser settings, but some site features may not function properly as a result.

7. Tracking User Behavior

We may track website usage and pages visited to understand customer interests and improve our content and offerings. This information is used for analytics and may help tailor marketing to your preferences.

8. Data Security

We take the protection of your personal information seriously. Our website uses SSL (Secure Sockets Layer) encryption and other reasonable administrative, technical, and physical safeguards to protect data from unauthorized access, use, or disclosure.

However, no online transmission or storage system can be guaranteed to be 100% secure, and you acknowledge the inherent risks of transmitting data over the internet.

9. Your Rights and Choices

You have the right to:

  • Access and update your personal information

  • Request deletion of your data, subject to legal and business exceptions

  • Withdraw consent for marketing communications at any time

Requests can be made by contacting us using the information below.

10. Children’s Privacy

We do not knowingly collect information from children under 13 years of age. If you believe a child has provided us with personal information, please contact us immediately so we can remove it.

11. External Links and Data Storage

Our website may contain links to other sites. We are not responsible for the content or privacy practices of other websites.
We may store data on servers provided by third-party hosting vendors under contract with us.

12. Changes to This Policy

We may update this Policy periodically to reflect changes in our practices, services, or legal requirements. Updates will be posted on this page with a revised effective date. Significant changes may also be communicated by email or site notice.

Your continued use of our website after changes are posted constitutes your acceptance of the updated Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Promise Farm
Email: [email protected]

Learn More About Promise Farm